Privacy Policy

1. Introduction / Who We Are

This Privacy Policy describes how Dot Dev Labs LLC ("we," "us," or "our"), a Wyoming single-member LLC located at 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, USA, collects, uses, and shares information when you use LoopControl (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following categories of information:

• Account information — name, email address, and password when you register for an account.
• Usage data — information about how you interact with the Service, including pages visited, features used, container activity, task history, agent logs, and performance metrics.
• Billing and payment information — subscription tier, billing address, and payment card details. Payment card data is processed and stored by Stripe; we do not store full card numbers on our servers.
• Technical data — IP address, browser type, operating system, and device identifiers collected automatically when you access the Service.
• Communications — content of support requests or other messages you send to us.

3. How We Use Information

We use the information we collect to:

• Provide, operate, and improve the Service.
• Process payments and manage your subscription.
• Send transactional emails (account confirmations, billing receipts, security alerts).
• Respond to your support requests and communications.
• Monitor and analyze usage to detect and prevent abuse or unauthorized access.
• Comply with legal obligations.

4. Third-Party Processors

We share information with the following third-party service providers, each bound by contractual obligations to protect your data:

• Stripe — payment processing. Stripe may collect and process payment card data and billing information directly. See Stripe's Privacy Policy.
• Cloud infrastructure / hosting providers — servers and storage used to operate the Service.
• Analytics providers — aggregate, anonymized usage data to help us understand how the Service is used.

We do not sell your personal information to third parties.

5. Cookies and Tracking

We use session cookies and similar technologies to authenticate your session and remember your preferences. We may use first-party analytics cookies to understand aggregate usage patterns. You can configure your browser to refuse cookies; some features of the Service may not function correctly if you do so.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your personal data within a reasonable period, except where retention is required to comply with legal obligations, resolve disputes, or enforce our agreements.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict certain processing activities.
• Receive a portable copy of your data.

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date. Continued use of the Service after the effective date constitutes acceptance of the revised policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: